Operations
Description
The Operations category encompasses all training and continuing education focused on the operational core processes of a bank or savings bank. These programs are designed to ensure and continuously improve the efficiency, quality, and compliance of daily business operations.
The emphasis is on conveying expertise in accounting, controlling, risk management, data management, and internal auditing. The training covers both traditional banking processes and modern digital transformation and automation. Special attention is given to compliance with regulatory requirements and workflow optimization.
- Financial reporting and controlling
- Asset-Liability Management (ALM)
- Internal auditing and quality assurance
- Data management and business intelligence
- Human resources and organizational development
- Process optimization and workflow management
- IT systems and system integration
- Project management and change management
These continuing education programs are aimed at employees in back-office areas, controllers, auditors, and managers in operational areas. They convey both technical expertise and strategic understanding of the complex relationships in banking operations. The programs are regularly updated to meet the latest developments in technology, regulation, and best practices.
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Finance
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Only on demand
Risk Management
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Personal and Social Skills
Description
These courses promote personal development of employees and strengthen their ability to interact effectively with colleagues, customers, and stakeholders. Emphasis lies on the following categories:
Communication and conversation management
Conflict management and mediation
Stress management and work-life balance
Teamwork and collaboration
Presentation and moderation techniques
Emotional intelligence and empathy
Time management and priority setting
Resilience and readiness for change
These important trainings address all employees, regardless of their function.The seminars apply interactive learning methods, self-reflection, and practical exercises to promote a sustainable personal development and to improve work quality.
